Warranty

What is the Forma Design limited product warranty?

Forma Design Products are manufactured by The Step2 Company, LLC (“Step2”). Step2 warrants to the original purchaser this product is free of defects in materials or workmanship for three years, (*special provisions noted below) from the date of purchase (sales receipt, electronic confirmation or proof of purchase is required).

At the sole discretion of The Step2 Company, the remedies available under this limited warranty will be either replacement of the defective part or refund of the product purchase price. There are limited replacement parts available for purchase after the warranty expires - please contact formacustomerservice@step2.net for details.

This warranty is valid only if the product has been assembled and maintained per Step2 guidelines, and does not cover abuse, accidents, commercial use beyond six months, vandalism, loss or any other cause not arising from defects in material and workmanship. Additionally, warranty does not include cosmetic issues (ex: fading, scratches, etc.) resulting from normal wear or dirt, water retention, internal external surface contamination from exposure to environmental conditions and inclement weather. Inclement weather includes storms, tornados, hurricanes, hail, sleet, ice, moisture, rain, flooding, snow, sun, wind, etc.

To place an order, email customer service at formacustomerservice@step2.net. You can also write us at The Step2 Company, Attn: Customer Service, 10010 Aurora-Hudson Rd., Streetsboro, OH 44241, USA. Please include an email and/or telephone number. Some parts may not be available for purchase, please contact Customer Service for more information.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.